Teacher Resources


Standard 3.jpg

Care Certificate Standard 3

PowerPoint presentations and Word Documents (printable from the CD) providing underpinning knowledge for Standard 3 of the Care Certificate. Suitable for health and social care settings.

PDF versions (printable from the CD) are also on the CD for buyers who do not have access to Microsoft PowerPoint or Word. Underpinning knowledge for Standard 3.1, 3.2, 3.3, 3.4 and 3.5. You may purchase a CD for use in your setting only (single setting use). 

PowerPoint 1 – 3.1 Understand how duty of care contributes to safe practice (17 slides)

  • Aims and Objectives
  • Introduction Duty of Care
  • When Does a Duty of Care Start?
  • Care Settings and Duty of Care
  • Your Duty of Care
  • Competence and Duty of Care
  • Duty of Care – Best Interests
  • Duty of Care and Negligent Acts
  • Duty of Care and Safeguarding
  • What Next?
  • References

PowerPoint 2 – Standard 3.2 Understand the support available for addressing dilemmas that may arise about duty of care (25 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • Duty of Care – Best Interests
  • Supporting People to Make Informed Choices
  • Mental Capacity Act (MCA)
  • Day to Day Decisions
  • Helping People to Make Decisions
  • Informed Decisions
  • Example Decisions
  • Other Types of Conflict/Dilemmas
  • Individual Rights
  • Risk Assessment
  • Mental Capacity Act 2005 (MCA)
  • Scenario
  • Dilemmas and the Limits of Your Role
  • What Next?
  • References

PowerPoint 3 – Standard 3.3 Deal with comments and complaints (22 Slides)

  • Aims and Objectives
  • Introduction
  • Complaints
  • The Law
  • Types of Complaint
  • Support With Making a Complaint
  • The Role of the Care Quality Commission
  • Who Can Make A Complaint
  • Recognising Complaints
  • Underlying Principles
  • Independent Advocates
  • Learning from Complaints and Comments
  • What Next?
  • References

PowerPoint 4 – Standard 3.4 Deal with incidents, errors and near misses (17 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • The Law
  • RIDDOR
  • Care Quality Commission (Registration) Regulations 2009
  • RIDDOR Things to Report
  • What Do I Need to Know Now?
  • Duty of Care – Abuse
  • Whistleblowing
  • Examples of ‘Incidents’
  • Accidents Can Involve . . .
  • Do I Need To Report All Incidents?
  • What Next?
  • References

PowerPoint 5 – Standard 3.5 Deal with confrontation and difficult situations (35 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • Wellbeing
  • Difficult Situations
  • Daily Situations
  • Illnesses and Conditions
  • Dementia and Aggressive Behaviour
  • Challenging Behaviour
  • What are these Behaviours?
  • Why is it a Problem?
  • Conflict Resolution
  • Dealing With Challenging Behaviour
  • Dealing with Difficult Situations
  • Consider Possible Issues Involved
  • Possible Issues
  • Understanding Possible Issues
  • Being Aware of Needs
  • The Best Approach
  • Confrontational Situations
  • Effective Communication
  • Communication
  • Trust
  • Standard 6
  • What Next?
  • References

Word Documents (16)

  • Handouts for each of the presentations (5)

Extra handouts

  • Care Certificate Notes,Care Certificate Standards, Example of an Observation, 3 x Exemplar Work Examples, Motes for Registered Manager, Riddor, Standard 3 Notes and Mapping, Support with Making a Complaint, Standard 3

PDF Documents

Each PowerPoint and Handout in PDF format

Available on CD or as a Download

 

Care Certificate Standard 3 Duty of Care
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