Teacher Resources


Standard 3.jpg

Care Certificate Standard 3Duty of Care

PowerPoint presentations and Word Documents (printable from the CD) providing underpinning knowledge for Standard 3 of the Care Certificate. Suitable for health and social care settings.

Underpinning knowledge for Standard 3.1, 3.2, 3.3, 3.4 and 3.5. You may purchase a CD for use in your setting only (single setting use). 

PowerPoint 1 – 3.1 Understand how duty of care contributes to safe practice (17 slides)

  • Aims and Objectives
  • Introduction Duty of Care
  • When Does a Duty of Care Start?
  • Care Settings and Duty of Care
  • Your Duty of Care
  • Competence and Duty of Care
  • Duty of Care – Best Interests
  • Duty of Care and Negligent Acts
  • Duty of Care and Safeguarding
  • What Next?
  • References

PowerPoint 2 – Standard 3.2 Understand the support available for addressing dilemmas that may arise about duty of care (25 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • Duty of Care – Best Interests
  • Supporting People to Make Informed Choices
  • Mental Capacity Act (MCA)
  • Day to Day Decisions
  • Helping People to Make Decisions
  • Informed Decisions
  • Example Decisions
  • Other Types of Conflict/Dilemmas
  • Individual Rights
  • Risk Assessment
  • Mental Capacity Act 2005 (MCA)
  • Scenario
  • Dilemmas and the Limits of Your Role
  • What Next?
  • References

PowerPoint 3 – Standard 3.3 Deal with comments and complaints (22 Slides)

  • Aims and Objectives
  • Introduction
  • Complaints
  • The Law
  • Types of Complaint
  • Support With Making a Complaint
  • The Role of the Care Quality Commission
  • Who Can Make A Complaint
  • Recognising Complaints
  • Underlying Principles
  • Independent Advocates
  • Learning from Complaints and Comments
  • What Next?
  • References

PowerPoint 4 – Standard 3.4 Deal with incidents, errors and near misses (17 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • The Law
  • RIDDOR
  • Care Quality Commission (Registration) Regulations 2009
  • RIDDOR Things to Report
  • What Do I Need to Know Now?
  • Duty of Care – Abuse
  • Whistleblowing
  • Examples of ‘Incidents’
  • Accidents Can Involve . . .
  • Do I Need To Report All Incidents?
  • What Next?
  • References

PowerPoint 5 – Standard 3.5 Deal with confrontation and difficult situations (35 Slides)

  • Aims and Objectives
  • Introduction
  • Duty of Care
  • Wellbeing
  • Difficult Situations
  • Daily Situations
  • Illnesses and Conditions
  • Dementia and Aggressive Behaviour
  • Challenging Behaviour
  • What are these Behaviours?
  • Why is it a Problem?
  • Conflict Resolution
  • Dealing With Challenging Behaviour
  • Dealing with Difficult Situations
  • Consider Possible Issues Involved
  • Possible Issues
  • Understanding Possible Issues
  • Being Aware of Needs
  • The Best Approach
  • Confrontational Situations
  • Effective Communication
  • Communication
  • Trust
  • Standard 6
  • What Next?
  • References

Word Documents (16)

  • Handouts for each of the presentations (5)

Extra handouts

  • Care Certificate Notes,Care Certificate Standards, Example of an Observation, 3 x Exemplar Work Examples, Motes for Registered Manager, RIDDOR, Standard 3 Notes and Mapping, Support with Making a Complaint, Standard 3

Available on CD £11.99

To buy on CD click HERE


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